Monday, April 17, 2006

Taco Bell

“So that was a number three with a Pepsi, would you like anything else? Okay, that’ll be $4.64 at the first window.” The sound of a car pulling forward is heard in the headset, followed by a ding indicating another car behind it. “Hi, welcome to Taco Bell, how are you today?”

Another day working the drive-thru order taker at a Taco Bell close to a major military base. Another day in a long chain of working there. His brown eyes blink as he waits somewhat impatiently, yet politely, for the person to decide what to order. His black buttoned-up shirt is stained with some red sauce from yesterday when he worked on the line as a steamer. His name tag reflects a ray of light from the shining sun outside the window. It says “Robert Jones” and underneath his name, it states, “Shift Manager”.

He sighs lightly, vexed at the customer’s silence. He mutters to himself about slow thinking people then pushes the “A” button, allowing him to talk through the speaker in the back. “Order whenever you’re ready.” The person speaks back, her voice annoyed. “I will.” He sighs again and is forced to wait for the lady to decide. In the meantime, he pushes the “B” button, allowing him to speak to only the other people wearing headsets. “How much you want to bet she’s ugly?” A few laughs start going through the line, not thinking that the woman was ugly as much as it’s a stress reliever for putting up with her indecisiveness.

“Hello, yeah, I’m at Taco Bell, what do you want?” Robert rolls his eyes and sighs again, annoyed at another customer who has to talk on the cell phone while still not knowing what to order. “Oh yeah, yeah. Uh huh, yeah. Well, I need to decide what to get. No, I don’t want to get what I usually do, I want to try something new. I’ll talk to you later, bye.” Robert silently thanks the lord that she finally stopped talking on the phone and returned to deciding. “Okay, I’m ready to order.” “Go ahead.”

“Yeah, I’d like a Nacho Belgrande, but I don’t want sour cream, I want it with guacamole. Also, I’d like a Bean Burrito, but I don’t want any onions at all. Does the Nacho Belgrande come with onions?” “It comes with green onions.” “Well, I don’t want any onions of any kind, so take them off.” Roberts sighs softly. “All right. Would you like anything to drink with this?” “No, and I wasn’t finished ordering either. I also want an order of cinnamon twists.”

“Anything else?” “No.” She says huffily. “Okay, I have a Nacho Belgrande without green onions or sour cream with guacamole, a Bean Burrito without onions, and an order of cinnamon twists.” “Yeah, that’s right.” “All right, that will be $5.26 at the first window.” The lady starts talking to herself, complaining about how three items cost her over five dollars. The car moves forward, followed by a brief silence.

Ding

“Hi, welcome to Taco Bell, how are you today?”